Privacy Policy

Introduction

Town Walker ("Town Walker", "we", "us", "our" or "Company") respects the privacy of individuals who visit our website, contact us, purchase our services or otherwise interact with our business. This Privacy Policy explains how Town Walker may collect, use, store, process and protect information provided by customers, prospective customers, website visitors and business partners.

Town Walker provides services including website development, application development, e-commerce website development, e-commerce store setup, marketplace onboarding, marketplace account management, product listing services, A+ listing/content services, marketplace advertising services, seller account management, account relaunch assistance, dropshipping-related services, GST registration assistance, trademark registration assistance, food licence/registration assistance, and other digital and business support services.

By using our website or providing information to Town Walker, you acknowledge that you have read this Privacy Policy.

Information We Collect

Depending on the service you request, Town Walker may collect the following types of information.

Personal Information

• Full name, business name, email address, telephone/mobile number, WhatsApp number.
• Business address, billing address, and shipping address where applicable.
• Communication details.

Business Information

• Business type, company information, product information, brand information, business category.
• Store information, marketplace information, website information, application information.

Registration Information

Where required for a requested service, customers may provide information relating to GST registration, PAN, business registration, trademark applications, food-related registration/licensing, KYC, seller verification, bank or payment information, and other documents required for a particular service.

Town Walker only requests information that is reasonably necessary for the relevant service, subject to the circumstances and requirements of the project.

Marketplace & Account Information

If you engage Town Walker for marketplace services, we may receive or process information necessary to perform the requested service, including seller/store information, marketplace account information, product catalog information, SKU information, product images and descriptions, pricing and inventory information, order-related information where required, account status information, marketplace notifications, verification information, and information required for onboarding or account management.

Login Credentials and Access

For certain account-management services, you may voluntarily provide account access or authorize Town Walker to access an account. Town Walker will use such access only for the purpose of providing the agreed services. Customers should provide only the access necessary for the requested service whenever possible. Town Walker does not claim ownership of customer marketplace accounts.

Customer Responsibility

The customer is responsible for ensuring that they have the legal authority to provide information and grant Town Walker access to any account, business system, store or platform. Customers should not provide Town Walker with another person's confidential information unless they have appropriate authorization to do so.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically by our website, hosting provider, analytics tools or similar technologies, including IP address, browser type, device type, operating system, approximate geographic region, pages visited, date and time of access, referral source, website interaction information, and technical/log information.

Cookies

Town Walker may use cookies and similar technologies to keep the website functioning, remember preferences, understand website usage, improve website performance, measure traffic, improve user experience, support analytics, and support marketing activities where applicable. You may be able to control cookies through your browser settings, though disabling certain cookies may affect some website functionality. Please refer to our Cookie Policy for more detail.

How We Use Your Information

Service Delivery

Town Walker may use collected information to provide requested services — creating websites, developing applications, developing e-commerce stores, setting up and managing marketplace accounts, creating and uploading product listings, managing catalogs, providing advertising services, assisting with registrations, communicating with customers, processing orders and payments, and providing customer support.

Business Communication

We may use your contact information to communicate with you regarding your enquiry, quotation, order, payment, project status, service updates, account-related matters, required documents, customer support, and important changes to our services or policies.

Marketing Communications

Where permitted by applicable law, Town Walker may send information about services, offers, updates or other business communications. You may request to stop receiving promotional communications; service-related or legally required communications may still be sent where necessary.

Information Sharing

Service Providers

Town Walker may use third-party service providers for functions such as website hosting, cloud storage, payment processing, email, communication, analytics, software, technical infrastructure, customer support, development, security and advertising. Such providers may process information on behalf of Town Walker according to their applicable terms and privacy practices.

Marketplaces and Platforms

Where necessary to provide a requested service, information may be submitted to or processed by relevant third-party platforms, including Amazon, Flipkart, Meesho, Etsy, eBay, Walmart, Alibaba, AJIO, Myntra, Snapdeal, JioMart, Shopsy, LimeRoad, BigBasket, Blinkit, Zepto, Swiggy, Zomato, Instamart and other platforms requested by the customer. The privacy practices of those platforms are governed by their respective policies.

Government and Regulatory Authorities

Where a customer requests registration or regulatory assistance, information may need to be submitted to relevant government or regulatory authorities — for example, information required for GST, trademark or food-related registration processes.

Payments, Security & Data Protection

Payment Information

Payments may be processed through third-party payment gateways, banks or financial institutions. Where a third-party payment provider processes your payment, Town Walker may not directly receive or store your complete card, UPI, banking or payment credentials. Payment information may be subject to the privacy policy and security practices of the relevant payment provider.

Data Security

Town Walker takes reasonable technical and organizational measures to protect information against unauthorized access, misuse, alteration, disclosure or destruction. Depending on the nature of the information and service, security measures may include access controls, password protection, limited employee/vendor access, secure systems, authentication mechanisms, and reasonable administrative safeguards.

However, no internet-based system can be guaranteed to be completely secure.

Account Credentials

Where customers provide login information for service purposes, Town Walker will take reasonable measures to protect such information. Customers should immediately notify Town Walker if they believe their account credentials have been compromised. Where technically possible, customers are encouraged to use delegated access, staff access or other limited-permission mechanisms instead of sharing primary account passwords.

Data Retention & Your Rights

How Long We Keep Information

Town Walker may retain information for as long as reasonably necessary for providing services, maintaining business records, customer support, accounting, tax requirements, legal compliance, resolving disputes, preventing fraud, enforcing agreements, and protecting legitimate business interests. When information is no longer reasonably required, it may be deleted, anonymized or securely disposed of, subject to applicable legal or regulatory retention requirements.

Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including rights to:

• Request information about personal data held by us.
• Request correction of inaccurate information.
• Request deletion where legally applicable.
• Withdraw consent where processing is based on consent.
• Request information regarding certain processing activities.
• Raise a privacy-related complaint.

Some requests may be subject to legal, contractual or operational limitations.

How to Make a Privacy Request

Privacy-related requests may be submitted using the contact information at the end of this policy. We may request reasonable information to verify your identity before processing certain requests, to prevent unauthorized persons from accessing, modifying or deleting personal information.

Children, Third-Party Links & International Processing

Children's Privacy

Town Walker's services are primarily intended for businesses and general users who are legally capable of entering into relevant transactions. We do not knowingly seek to collect personal information from children for purposes unrelated to our services. If you believe a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action where required.

Third-Party Websites

Our website may contain links to third-party websites, platforms, marketplaces, payment providers or other services. Town Walker is not responsible for the privacy practices, security or content of third-party websites. You should review the privacy policy of each third-party website before providing personal information to it.

Social Media and Communication Platforms

If you communicate with Town Walker through WhatsApp, social media, email or other third-party communication platforms, information may be processed by those platforms according to their respective policies. Town Walker does not control the privacy practices of third-party communication providers.

International Data Processing

Some technology, hosting, cloud, marketplace, payment or software providers used by Town Walker may process information in locations outside India. Where information is processed outside India, Town Walker will seek to handle such processing in accordance with applicable legal requirements.

Legal Basis, Changes & Governing Law

Legal and Business Purposes

Town Walker may process personal information where reasonably necessary for providing requested services, performing contractual obligations, responding to enquiries, processing payments, maintaining business records, complying with applicable laws, protecting against fraud or misuse, maintaining security, establishing or defending legal claims, and other legitimate business purposes permitted by applicable law. Where consent is required, Town Walker may request consent before carrying out the relevant processing.

Accuracy of Information

Customers are responsible for providing accurate and updated information. If your information changes, you should inform Town Walker where the change is relevant to an ongoing service. Town Walker is not responsible for consequences arising from inaccurate or outdated information supplied by the customer, except to the extent required by applicable law.

Data Breach

If Town Walker becomes aware of a security incident involving personal information, the Company will assess the incident and take reasonable steps as required by applicable law. Where notification is legally required, Town Walker will follow the applicable notification requirements.

Privacy Policy Updates

Town Walker may update this Privacy Policy from time to time due to changes in services, technology, applicable law, third-party platforms, business operations, or security/operational requirements. The updated version will be published on the website with an updated effective date.

Governing Law

This Privacy Policy shall be interpreted in accordance with applicable laws of India, subject to mandatory rights and protections applicable to individuals. Nothing in this Privacy Policy is intended to remove or restrict any privacy or data-protection right that cannot legally be removed or restricted.

Contact Us

If you have questions, concerns, complaints or requests regarding this Privacy Policy or the handling of your information, please contact:

Privacy Acknowledgement

By using the Town Walker website, contacting Town Walker, requesting a quotation, purchasing our services or providing information to us, you acknowledge that you have read and understood this Privacy Policy. Where applicable, consent will be obtained separately when required by law.